Big Screen Hire is committed to protecting your privacy and personal information.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, request information, make a booking or use our screen hire and related services.
Big Screen Hire is a trading style of Humphries Audio Visual Limited, registered in England and Wales under company number 06595299.
For the purposes of UK data protection law, Humphries Audio Visual Limited is the data controller responsible for the personal information covered by this Privacy Policy.
What Personal Information do we Collect?
We may collect personal information when you contact us, submit an enquiry, request a quotation, make a booking or use our services.
This information may include:
- Your name
- Company or organisation name
- Job title
- Email address
- Telephone number
- Billing address
- Event or venue address
- Details about your event
- Details of the screens or services you require
- Quotation and booking information
- Payment and transaction information
- Information provided within enquiries or correspondence
- Records of communications between you and us
We may also collect technical information when you use our website, including your IP address, browser type, device information, pages visited and information collected through cookies or similar technologies.
How do we Collect Personal Information?
We may collect personal information directly from you when you:
- Complete a contact or enquiry form
- Contact us by telephone or email
- Request information about our screen hire services
- Request a quotation
- Make a booking
- Arrange a site or venue visit
- Hire equipment from us
- Request installation or technical support
- Communicate with us before, during or after an event
We may also collect limited technical information automatically when you visit our website.
Where appropriate, we may receive information from event organisers, venues, suppliers, contractors, referral partners or publicly available sources.
How do we Use your Personal Information?
We may use your personal information to:
- Respond to enquiries
- Discuss your screen hire requirements
- Recommend suitable equipment
- Prepare and provide quotations
- Process and manage bookings
- Arrange equipment hire
- Coordinate delivery and collection
- Arrange screen installation and setup
- Provide technical support
- Arrange site or venue visits
- Communicate with you about your booking or event
- Process payments and maintain financial records
- Manage customer relationships
- Improve our website, equipment and services
- Maintain the security and operation of our website
- Comply with legal and regulatory requirements
- Establish, exercise or defend legal claims
We only process personal information where we have a lawful basis for doing so.
What is our Lawful Basis for Processing your Information?
Depending on the circumstances, we may process your personal information because:
- It is necessary to take steps at your request before entering into a contract.
- It is necessary to perform a contract with you.
- We have a legitimate interest in responding to enquiries, managing bookings, operating our business and improving our services.
- We need to comply with a legal obligation.
- You have given us consent for a particular use of your information.
Where we rely on legitimate interests, we consider whether our interests are proportionate and whether your rights and interests override those interests.
Where we rely on consent, you can withdraw your consent at any time.
Marketing Communications
We may use your contact details to provide information about our big screen hire, display equipment and related services where we have a lawful basis to do so.
Where consent is required for marketing communications, we will obtain it before sending them.
You can ask us to stop sending marketing communications at any time by contacting us or using an unsubscribe option included within a communication.
Who do we Share Personal Information With?
We do not sell your personal information.
Where necessary, we may share personal information with organisations and individuals that help us operate our business and provide our services, including:
- Event venues
- Contractors and subcontractors
- Freelance AV technicians
- Equipment suppliers
- Delivery and logistics providers
- Event production partners
- Website hosting and IT providers
- Email and communication providers
- Payment and accounting providers
- Professional advisers
- Website analytics providers
- Government authorities, regulators or law enforcement agencies where required by law
We only share personal information where there is an appropriate reason to do so.
Where another organisation processes personal information on our behalf, we take appropriate steps to ensure that the information is handled securely and in accordance with applicable data protection law.
International Data Transfers
Some technology or service providers may process or store information outside the United Kingdom.
Where personal information is transferred internationally, we take appropriate measures to ensure that the transfer complies with UK data protection law and that appropriate safeguards are used where required.
How Long do we Keep Personal Information?
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.
Retention periods may vary depending on the type of information, our relationship with you and applicable legal, accounting, taxation or regulatory requirements.
We may retain certain information for longer where reasonably necessary to establish, exercise or defend legal claims.
When personal information is no longer required, we will securely delete, anonymise or dispose of it where appropriate.
How do we Protect your Personal Information?
We use appropriate technical and organisational measures to protect personal information against unauthorised access, misuse, loss, alteration or disclosure.
Access to personal information is restricted to people who reasonably require it to perform their work.
While we take reasonable measures to protect personal information, no method of electronic transmission or storage can be guaranteed to be completely secure.
Cookies
Our website may use cookies and similar technologies to operate correctly, understand how visitors use the website and improve its performance.
Some cookies are strictly necessary for the website to function. Other cookies, including certain analytics and advertising cookies, may require your consent before they are placed on your device.
Where required, you can accept, reject or manage non-essential cookies through the cookie consent options available on our website.
Further information about the cookies used on our website can be found in our Cookie Policy.
Third-Party Websites
Our website may contain links to websites operated by other organisations.
We are not responsible for the privacy practices, security or content of third-party websites. You should review the relevant privacy policy before providing personal information to another website.
What are your Data Protection Rights?
Depending on the circumstances, UK data protection law may give you the right to:
- Request access to personal information we hold about you.
- Ask us to correct inaccurate or incomplete information.
- Ask us to delete your personal information in certain circumstances.
- Ask us to restrict how we process your information.
- Object to certain types of processing.
- Object to the use of your information for direct marketing.
- Request the transfer of certain personal information to you or another organisation.
- Withdraw consent where we rely on consent to process your information.
These rights are subject to certain legal conditions and exemptions.
To exercise your data protection rights, please contact us using the details below.
How can you Request Access to your Personal Information?
You can contact us if you would like to know what personal information we hold about you.
We may need to verify your identity before providing personal information to help prevent unauthorised disclosure.
We will respond to valid requests within the timeframe required by applicable data protection legislation.
How to Contact Us
If you have questions about this Privacy Policy, how we process your personal information or your data protection rights, please contact:
Big Screen Hire
A trading style of Humphries Audio Visual Limited
Company Number: 06595299
How to Make a Complaint
If you have concerns about how we process your personal information, please contact us first so we can investigate the matter.
You also have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK’s independent data protection regulator.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices or legal obligations.